General Terms and Conditions

I. & S. Kellenberger, Vin d'oeuvre

Selling prices
All prices are in Swiss francs, including 8.1% VAT. Shipping costs are charged additionally.
Availability, assortment, conditions, and prices are subject to change.

Webshop payments
We accept Visa, MasterCard, Postcard, Postfinance e-finance and Twint as online payment methods. All purchases made via the webshop must be paid in advance.

Payment on site
In addition to cash payments in Swiss francs, we accept all major debit and credit cards, as well as Twint.
For new customers, we reserve the right to charge directly for the goods or to require payment in advance in case of delivery.

Availability
We strive to keep the store as up to date as possible. Nevertheless, we cannot always guarantee a complete availability of the offer due to limited quantities. If a certain vintage of a wine is no longer available, you will automatically receive the next vintage.

Delivery costs
We deliver our products within Switzerland and Liechtenstein with the following conditions:  

For 75 cl, 50 cl and 37.5 cl

< 6-12 bottles / 1 carton	CHF 20.00
13-24 bottles / 2 cartons	+ CHF 15.00
25-36 bottles / 3 cartons	+ CHF 15.00
from 37 bottles	costs on request

Magnum or Jéroboam
Single large bottles are shipped for Fr. 10.- / piece

For purchases over CHF 750.00 we offer the transport cost.

Delivery
The delivery takes place via post, Vino Transport or Planzer Transporte. Based on the quantity of your order, we will select the most suitable supplier for you.

Delivery abroad is not possible via the webshop. Please contact us directly.

Delivery time
Normally you will receive your order within one week. In exceptional cases it may take longer. Especially in summer, orders are usually shipped at the beginning of the week to avoid weekends.

Collection
If you choose “pickup” (Abholung/enlèvement au domaine), the wines must be picked up within 90 days of the order date.
If this is not possible, we will deliver the wine to you for the cost of delivery.

Before the pickup we recommend that you make an appointment by mail or phone so that someone is on site.

Complaints
Please check the shipment upon receipt. The delivery is considered accepted 8 days after the date of delivery. Notification of defects must be made in writing within this period.

Refusal of acceptance
If a customer does not accept the goods ordered, any return costs will be charged to the customer.

Age restriction on the sale of alcohol
The law prohibits the handover of wine to minors under 16 and spirits to under 18-year-olds.
In case of doubt we check your age by means of an ID when you order online or buy on site.

Changing or cancelling your order
If you change or cancel your order after your online purchase, we reserve the right to deduct any commission and processing fees when issuing a credit note.

Data protection
Your personal details are used to ensure the smooth processing of your order. Required information (address, telephone, e-mail) will be forwarded to the carrier and the commissioned payment institution for processing the order, but will not be used for any other purposes. All other details remain with us and are not passed on to third parties.

Jurisdiction
Swiss law applies. In the event of disputes, Leuk/VS shall be the place of jurisdiction.

Leuk, August 23, 2023